Nacional Gás is the energy company of Grupo Edson Queiroz and one of the largest LPG distributors in Brazil. With a presence throughout the country, it leads the North and Northeast markets and holds a prominent position in the industry thanks to its broad reach and its safe, efficient energy solutions. It serves residential consumers through its Reseller segment and offers tailor-made solutions for retail, condominiums, industry, and agribusiness through its Business segment.

P5, P8, P13, P20 and P45 cylinders, bulk LPG, and solutions for business customers.

Customer Service Center and Official WhatsApp at 0800 702 1200, the Minha Revenda app, our website, and Authorized Resellers.

Through the channels provided by Nacional Gás or with your sales consultant.

Yes, as long as it has not yet been invoiced and subject to the branch’s availability.

Through customer service channels.

The order may be canceled in accordance with our operating policy.

Yes. The standard for D-1 scheduling is until 4 p.m., with exceptions for same-day (D) orders until 12 p.m., according to each branch’s rules.

Ask your sales consultant to submit the request for review.

The classification depends on the requested delivery date.

• Schedule fit-in (D): requests for same-day delivery, submitted by 12 p.m.

• Scheduled delivery: requests for future dates, up to three days in advance.

For scheduled deliveries, the following deadlines apply:

• D-1 (next day): request by 4 p.m.;

• D-2 and D-3: requests may be submitted at any time, subject to Customer Service Center availability.

See the table below:

If the intended procedure is to reduce the product quantity of an order, we must check whether it has more than one product type. With only one product type, we can reduce the quantity and keep the same order number; if there are two or more, we must cancel it and create a new order.

If the procedure is to increase the quantity, regardless of the product types, the order must be canceled and a new one created with the requested quantity.

No. Whenever the customer’s payment terms differ from the ones requested, you must always make the change on the scheduling platform, cancel the order, and create a new one with the correct information.

Yes, however reschedules must follow the scheduling rules (EM D, D-1, D-2 and D-3) and include the product quantity in FLEX UC on the new desired date. The dates must be changed in both FLEX UC and EBS.

For orders that contain two or more products, the order must be canceled and a new one created with the correct date.

For any error in the delivery terms, you must cancel the order and create a new one with the correct option so that no billing error occurs.

The delivery term options are as follows:

CIF – Freight arranged and paid by the sender;

FOB – Freight arranged and paid by the recipient;

Own transportation at the sender’s expense;

Own transportation at the recipient’s expense;

Yes, and it is exclusive to Resellers.

Place orders, check credit status, view Purchase Reports, Open Invoices, Returns Statements, and other features.

Contact our Customer Service Center by email (atendimento@nacionalgas.com.br) or by phone/WhatsApp (0800 702 1200).

Check that you are connected to the internet;

Remember that your login is your CNPJ;

If the problem persists, reset your password using “Forgot your password?”.

Make sure you are entering 8 characters, including special characters.

Please contact our customer service center by email (atendimento@nacionalgas.com.br) or by phone (0800 702 1200).

The number of cylinders your dealership can schedule is subject to the limit set for your class by the ANP.

If the order has not been invoiced, cancel it through the Minha Revenda app. Otherwise, ask your sales consultant for support.