If you detect a gas leak, follow these safety procedures:

1. Stay calm.
2. Do not operate anything that could cause sparks.
3. Avoid lighting matches or lighters.
4. Open doors and windows to ventilate the area.
5. Move the cylinder to a well-ventilated place.
6. For leaks in the O-ring (rubber gasket), use gloves to move the cylinder to a cool place.

Contact the reseller where you purchased the product to request assistance. If you do not have their phone number, call our Customer Service Center or Official WhatsApp at 0800 702 1200 in case of emergency.

If there is a heavy leak or a strong smell of gas, move away from the area and call the Fire Department immediately. If you notice a white mist, do not approach: this may indicate the presence of gas in liquid form.

You can place your order by calling our Customer Service Center or via WhatsApp at 0800 702 1200. You can also place your order on our website nacionalgas.com.br under “Order Your Gas”. Our Customer Service Center will contact you to confirm the order.

To file a complaint, contact our Customer Service Center or Official WhatsApp at 0800 702 1200. You can also send an email to atendimento@nacionalgas.com.br.

Payment methods vary by reseller. To find out which payment options are available in your area, please contact our Customer Service Center or our official WhatsApp at 0800 702 1200.

Through our website or our Customer Service Center.

https://nacionalgas.com.br

Check the seal, the safety label, the brand, and its overall condition.

Yes, when safe conditions are in place.

In a well-ventilated, protected place.

No. Always in the vertical position (standing up).

Only a certified one.

According to the manufacturer’s expiration date.

Please provide the case number to our customer service center using the official contact information.

For matters involving:

• Duplicate invoice;

• Debt negotiation;

• Invoice review;

• Registration;

• Change of account holder;

• Service reconnection and suspension;

• Service scheduling.

Customer Service Center or official WhatsApp at 0800 702 1200.

Use our channels for:

• Duplicate invoice

• Registration

• Change of account holder

• Service reconnection and suspension

• Debt negotiation

• Invoice review

• Service scheduling

Contact us through the following channels (exclusively for individual metering):

WhatsApp: 071 4004 2845

Voice line: 4004 2845

Portal: www.minhacontanacionalgas.com.br